Our cover story charts the rise of RAKBANK in the UAE driven by agile practices and a people-first culture delivering…

Our cover story charts the rise of RAKBANK in the UAE driven by agile practices and a people-first culture delivering banking with a human touch.

Read the latest issue of FinTech Strategy here

RAKBANK: A Banking Transformation in the UAE

Our cover story explores the digital transformation journey of RAKBANK in the UAE. Head of Digital Transformation, Antony Burrows, reveals the agile practices, enterprise-wide enablement and people-first culture delivering digital banking with a human touch.

“Culture is the cornerstone,” Antony stresses. RAKBANK codifies this into its Four Cs Framework – Connect, Communicate, Collaborate and Celebrate. “Here in the UAE, banks are pivoting from a model of ‘we know everything’ to recognising that one of the best ways to deliver continuous change and value to customers is through partnerships with startups and FinTechs. It’s no longer banks versus startups – it’s banks and startups, working together for the customer. This shift is especially meaningful as banks expand beyond traditional services to focus on customers’ broader financial lives.”

MTN MoMo: Empowering Africa Through FinTech

Hermann Tischendorf, Chief Information & Technology Officer at MTN MoMo (the telco’s mobile money division) reveals a bold roadmap for leveraging FinTech to drive financial inclusion across the African continent.

“MoMo is comparable in monthly active users to some of the top ten FinTechs globally. We’re playing in the same league as Revolut or Nubank – but in much more complex markets,” notes Hermann. “Access to financial services is fundamental. Without it, people are excluded from the global economy. Our services are the equaliser allowing individuals in frontier markets to participate in trade, store value, and ultimately improve their quality of life.”

Republic Bank: Building a Digital Bank

Republic Bank has been serving customers via its branches for over 185 years and now serves 16 different countries across the Caribbean and beyond. It’s “a regional bank with a growing global reach,” explains Group Chief Information & Digital Transformation Officer, Houston Ross.

His team is building a digital bank during a Year of Delivery and Accountability (YODA). “When we talk about digitalisation it’s a journey that never ends. And product is the vehicle to make sure we’re continuously improving.This is our digital pathway and we have to change minds in terms of going beyond the challenges to achieve what’s possible with the right frameworks, tools and processes for our people to serve our customers.”

Also in this issue, we keep you up to date with the key FinTech events across the calendar and read on for insights from Lloyds Banking Group, Recorded Future, AAZZUR, Ayre Group, Marqeta, SCOR and TerraPay.

Read the latest issue of FinTech Strategy here

  • Artificial Intelligence in FinTech
  • Blockchain & Crypto
  • Cybersecurity in FinTech
  • Digital Payments
  • Embedded Finance
  • InsurTech
  • Neobanking

Akbar Hussain, Co-founder and Chief Legal & Compliance Officer at TerraPay, on cross-border payment innovation

Every transaction tells a story. Most pass by unnoticed: familial remittances, a gift, a balance topped up. But behind the scenes, every transfer or cross-border payment sets off a chain reaction of checks, rules, and decisions. Signals are assessed. Contexts are weighed. Trust is verified.

Cross-border payments don’t operate in a vacuum. They move through regulatory frameworks and risk assessments, often in milliseconds. And as more and more transfers pass through this complex system, there is a growing need for infrastructure that knows not just how to move money effectively but how to govern its movement wisely.

Small Transactions, Big Stakes

There’s a myth in the payments world that small transactions carry small risk. That compliance obligations only apply at scale. Or that low-value payments fly under the regulatory radar. But in a globally connected system, nothing operates in isolation.

Small transactions power financial inclusion: school fees, emergency loans, micro-business payments. They are frequent, personal, and essential. And when repeated millions of times across loosely monitored corridors, they can create risk patterns with system-wide consequences.

When oversight is thin, even a modest flow of funds can be exploited for money laundering, fraud, or sanctions evasion. The notion that scale is only measured by individual ticket size ignores how quickly volume and velocity can multiply exposure. The risk isn’t always in the size of a transaction, it’s in how little is known about it.

Risk also doesn’t scale linearly. A seemingly harmless payments corridor can, over time, become a blind spot for illicit flows if the right compliance checks aren’t embedded. That’s why building safeguards into the infrastructure, not just the interface, of any payments system is critical.

Ultimately, there’s no such thing as a low-value transaction when the cost of failure is measured in trust.

Innovation vs Regulation

In much of the FinTech world, there’s still a belief that building effective cross-border payment systems means choosing between two paths: innovate fast or regulate carefully, as if the two can’t coexist. But this is a false choice. There is no sustainable growth in cross-border finance without regulatory credibility. Any system built to avoid or defer oversight will ultimately collapse, hollowed out by its own shortcuts.

In reality, we shouldn’t think of compliance as a barrier to scale but rather as a condition of scale. It’s what unlocks markets, builds durable infrastructure, and earns the trust of partners, governments, and users. Trust isn’t a switch that flips at go-to-market; it’s something built transaction by transaction, jurisdiction by jurisdiction.

That means licensing, yes. But it also means culture. It means embedding compliance into the architecture of your systems, the rhythms of your operations, and the priorities of your leadership. When regulatory design is built in from the start—rather than patched on later—it helps power growth.

Systemic Risk Has No Borders

One of the defining features of modern financial infrastructure is its interdependence. There are no isolated risks anymore. A lapse in one system—a poorly monitored corridor, a flawed due diligence model, an unvetted partner—doesn’t stay local. It echoes outward. Financial crime doesn’t respect borders. Neither does reputational damage.

This is particularly true in high-risk markets, where traditional institutions are limited or absent, and the appetite for speed often overshadows prudence.

These are also the places where financial inclusion efforts matter most—and where failure risks cutting people off entirely. Getting it wrong in these contexts risks shutting out the unbanked and underbanked from the systems designed to serve them, reinforcing the very barriers this industry claims to dismantle.

Financial institutions that choose to operate in these environments must do so with heightened accountability. The organizations that lead with integrity understand this and act accordingly: investing in real-time monitoring, adapting to regulatory shifts, and holding their partners to the same standard.

Building for the Future with Cross-Border Payments

There’s an understandable appeal to silver-bullet solutions: AI for fraud detection, blockchain for traceability, real-time everything. These technologies are powerful, and when applied with care, they can significantly enhance the robustness of compliance systems. But they’re not infallible. When adopted without scrutiny, they risk masking deeper structural weaknesses beneath a surface-level sense of control.

The more sustainable approach is rarely the flashiest. It’s incremental, data-driven, and adaptive. It prioritizes experimentation over assumption and refinement over scale for scale’s sake. Using anonymised data to test systems, deploying AI to extend—rather than replace—human oversight, and continuously evolving alongside the regulatory environments these systems must serve: this is where long-term resilience is built.

Trust, in Practice

To design for trust is to design for complexity. It means making peace with the regulatory landscape and recognizing that compliance isn’t a one-off exercise but a constant, evolving discipline that must move in step with innovation—not trail behind it.

It may not be the flashiest part of the story, or the one that makes the headlines, but any serious player in the cross-border economy must learn to balance the urgency of go-to-market with a deep, operational understanding of compliance and security. Regulation isn’t something to be welded on later. It’s something to be baked in from the start.

  • Digital Payments