Interface issue 69 is live featuring Haleon, State of Montana, Techcombank, Publicis Sapient, Oakland County, Snowflake and much more

Welcome to the latest issue of Interface magazine!

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Haleon: A Bold Business Evolution

Digital & Tech Head Soumya Mishra reveals how the group behind power brands like Sensodyne, Panadol and Centrum, broke away from GSK and transformed so successfully. Haleon is itself a large organisation so separating from a huge parent company was a big challenge… “It was the biggest deal of its kind and the first to happen in this industry,” Mishra adds. “We were separating to create simplification, but we had to work hard to achieve that. There were a lot of processes and policies that didn’t make sense and needed an overhaul. This had to be backed by a culture shift that was properly communicated.”

State of Montana: Cybersecurity Through A New Lens

State of Montana CISO, Chris Santucci, explains the organisation’s drastic shift towards security, and how his team has become a shining example within the wider IT centralisation sphere… “Fixing security vulnerabilities came down to having built enough social capital and trust to correct. I like to stay slightly uncomfortable as a CISO and as a human, to keep challenging myself to deliver better services and greater value. The mission is to ensure Montana citizens get the support they need while keeping services secure and protecting data.”

Publicis Sapient: Driving Banking Transformations with AI

Financial Services Director Arunkumar Gopalakrishnan reveals how Publicis Sapient is developing the playbook for delivering successful AI-led digital transformations across the financial services landscape. “Working with Generative AI today feels like standing on a new frontier. It keeps us on our toes, but it’s also what drives us – to stay relevant, deliver outcomes and connect both worlds of business and technology.”

Techcombank:

Chief Strategy & Transformation Officer, PC Chakravarti explores the operating model, Data & AI foundations, culture and talent playbook, and the partnerships turning ambition into market leading outcomes at Techcombank in Asia. “Tech is not the limiting factor – it’s about supporting people and talent to leverage capabilities to enhance business models.”

Oakland County:

Sunil Asija, Director of Human Resources at Oakland County, talks building trust with collaboration and becoming employer of choice. “To build trust the culture needs to change from top to bottom, and it needs everyone to join in that good fight.”

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  • Data & AI
  • Digital Strategy
  • Fintech & Insurtech
  • Infrastructure & Cloud
  • People & Culture

At AWS, we’re obsessed with helping our customers harness the benefits of cloud and AI. While maintaining robust security, resilience…

At AWS, we’re obsessed with helping our customers harness the benefits of cloud and AI. While maintaining robust security, resilience and scalability. We believe the true value of he cloud is unlocked when seen as an end-to-end transformation opportunity. A chance for organisations across Asia Pacific and Japan, such as Techcombank (TCB), to seize the innovations Gen AI and Agentic AI can offer today.

According to a new AWS-Strand Partners 2025 report, AI adoption among businesses in Vietnam is growing rapidly at an annual rate of 39%. Close to 170,000 businesses in Vietnam have already adopted AI. And 77% of those businesses expect AI to increase their revenue within the next year.

Delivering Business Benefits

TCB’s journey with AWS exemplifies the transformative power of cloud and AI adoption. Spanning strategic planning and co-innovation, with a shared commitment to transformation:

  • Within six months, AWS helped TCB migrate retail and corporate banking systems to the cloud. This enabled on-demand scalability, reduced infrastructure costs, improved time to market and enhanced availability for TCB, cutting downtime.
  • By rapidly scaling infrastructure, reliably and securely, TCB has seen digital transactions grow by 38%.
  • Today, 55% of new customers now join via digital channels and 97% of transactions are processed digitally.

The AWS Data Migration Service is expected to generate projected cost savings of up to $10.4 million over five years. Driven by improved infrastructure efficiency and simplified operations.

Harnessing Gen AI & Agentic AI

Gen AI is delivering workplace transformations, including enabling contact centre agents to resolve customer concerns. TCB has established itself as a pioneer, becoming Vietnam’s first bank to develop proprietary applications using Amazon Bedrock. Initiatives include customer chatbots for employee use, advanced language translation tools, and SMARTIE – an AI personal assistant built on a custom Large Language Model (LLM).

AWS: A Trusted Partner for Cloud at Scale

AWS distinguishes itself as a transformation partner through its unique combination of global expertise, strong local partnerships, and proven implementation frameworks. This comprehensive approach enables organisations to achieve meaningful business transformation while staying at the cutting edge of technological innovation.

“By enabling financial institutions like Techcombank to innovate at scale, we’re helping create the foundation for Vietnam’s next phase of AI-driven economic growth.”

Eric Yeo, Country General Manager – AWS Vietnam

Discover more about the ways Techcombank is overcoming challenges on its transformation journey with AWS from Eric Yeo, Country General Manager – AWS Vietnam


  • Artificial Intelligence in FinTech
  • Blockchain & Crypto
  • Cybersecurity in FinTech
  • InsurTech