Ross Osborne, CEO of UK Payments at Rippling, on why the future of finance will be defined less by incumbency and more by execution velocity

As with most industries today, developments in technology are reshaping how people and companies bank. Traditional banks with in-person branches are no longer the default. Global FnTtech investment reached $116 billion in 2025, underscoring the scale of this shift. Meanwhile, firms like Revolut – recently securing its banking licence and targeting a valuation above $100 billion in a future IPO – highlight the continued rise of digital-first challengers.

But beneath the growth story, much of this innovation is still concentrated in a small number of large platforms. They are repeatedly solving similar core problems – payments, accounts, onboarding – that traditional banks already spent decades building infrastructure for. The result is less a reinvention of banking, and more a reallocation of who delivers the same underlying services.

Where FinTechs are outperforming traditional banks is not in vision, but in execution. The key difference is structural: legacy institutions are constrained by layers of governance, compliance, and internal process. This means even simple changes can take multiple steps to implement. FinTechs, by contrast, are built for rapid iteration and direct deployment. This allows them to respond to customer demand in real time.

That speed matters. Modern businesses, especially those now operating in an AI-enabled environment, expect financial services to operate at the same cadence as the rest of their technology stack. Over time, that responsiveness becomes a competitive advantage, not just in product delivery but in attracting talent and capital. However, compressing decision cycles also concentrates operational and compliance risk, which needs to be managed deliberately rather than assumed away.

Building beyond legacy systems

Legacy banks are constrained by decades-old systems and processes that create a blockade of bureaucracy. Even getting a single decision over the line requires navigating endless layers of middle management and committee approvals. In that environment, processes and innovation can take twice as long as necessary.

In contrast, FinTechs have emerged in the space that banks left behind. They don’t have the traditional overheads of corporate structures, meaning they don’t just solve problems but become the solution itself. What we see in the FinTech space is super-efficiency. Operations are conducted at pace, stripped of the performative meetings and red tape that haunt traditional institutions. There is a brutal focus on output over ‘process for the sake of process’. This speed is their greatest competitive advantage. This agility means FinTechs can iterate rapidly on pricing and features, compounding their advantage in customer experience and innovation.

Banking without borders

Digital-first banking is inherently global. As businesses expand across markets, an online platform means that it is more accessible, with seamless cross-border transactions, currency conversion, and international payment processing. JP Morgan predicts that international transfers are expected to increase 5% annually until 2027. Underpinning the demand for easier access to cross-border banking.

The question is whether legacy payment rails can absorb that growth without friction eroding already thin transaction margins. As volumes scale, operational complexity tends to compound faster than efficiency gains. Particularly in systems not designed for real-time global settlement.

Against this backdrop, the lower operating costs associated with purely digital platforms enable FinTechs to offer competitive pricing and innovative, tailored financial products. This enhanced accessibility is not just about geography; it’s also about democratising finance, ensuring that banking services can keep pace with the rapid expansion and complex operational needs of an interconnected world economy.

Technology-based solutions for technology-based customers

Consumers now expect banking to mirror the best consumer apps they use every day: instant, intuitive, and mobile-first. Research comparing online to traditional banking finds customers cite convenience, time saving, and accessibility as primary reasons for shifting to digital channels.

Digital-first and mobile-only FinTechs are designed around these expectations from day one, whereas incumbents are still retrofitting branch-centric models to a digital world. Even as large banks have reduced their branches by about 15% over a decade, customer relationships have deepened digitally. Trust has become more associated with brand experience, transparency, and app reliability. Neobanks and FinTechs often rate highly in app-store reviews and NPS.

While legacy institutions sit on mountains of siloed data that they struggle to process, FinTechs are leveraging AI to provide real-time financial insights and automated wealth management. This transition from passive storage to active intelligence transforms the bank from a mere vault into a proactive partner. By the end of 2026, predictive analytics will be the baseline expectation, allowing agile players to anticipate customer needs before a single click is made, further cementing FinTech’s role as the architects of modern commerce.

The ecosystem of banking is also changing – shifting from product-centric to platform-based models, including embedded finance, marketplaces, banking-as-a-service. Yet many traditional banks are structurally and culturally less prepared for platform thinking, compared to FinTech or big-tech players.

Nurturing talent-driven innovation

This shift isn’t just about technology; it’s also about talent. Forecasts in London suggest FinTech job vacancies could grow by about 37% year‑on‑year in 2026. High-velocity environments are a magnet for and a product of top-tier talent. The best engineers, product managers, and thinkers want to work where their impact is immediate.

FinTechs offer just that. Not having to work through legacy systems means innovators are given the chance to shape processes themselves, creating output a lot faster than traditional banks, but also promoting continuous growth. By attracting the right talent who value autonomy and pace over stability, fintechs create a self-sustaining cycle of innovation that traditional banks simply cannot match with their current structures.

The rise of FinTechs

The evolution of the financial sector has reached a definitive tipping point where speed and agility are table stakes. As we move through 2026, the contrast between legacy institutions and FinTech disruptors has never been sharper. While traditional banks remain anchored by the weight of their own bureaucracy and theatrics, FinTechs are capitalising on a leaner, more intentional model that prioritises output over process.

Ultimately, the rise of FinTechs isn’t just about better apps or lower fees. It reflects a shift in what determines success in financial services: the ability to decide quickly and execute at speed. The winners will be those that can do both consistently – not those with the longest history or the deepest legacy advantage.

For modern businesses and consumers, that recalibration is already underway. The future of finance will be defined less by incumbency and more by execution velocity.

Learn more at rippling.com

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