Author

Dan Brightmore

Published

5 November 2025

Estimated Read time

3Mins

Read in brochure format

Welcome to the latest issue of Interface magazine! Click here to read the latest edition! USDA: A Fresh Perspective on…

Welcome to the latest issue of Interface magazine!

Click here to read the latest edition!

USDA: A Fresh Perspective on Digital Service

This month’s cover story focuses on the digital transformation journey continuing at the United States Department of Agriculture (USDA). In conversation with Fátima Terry, USDA’s former Digital Service Deputy Director, we revisit the sterling work being carried out and find out how technology is being humanised to deliver value to the American people this organisation serves.

“One of the things we did was partner with multiple USDA teams that focused on customer experience and digital service delivery for their programs,” she explains. “We also partnered with other federal-wide agencies and departments to move forward and evaluate the progress of digital transformation by cross-pollinating success models to everyone connected.”

Ayoba: A Super-App for Africa

Ayoba, part of the MTN telco group, is a super-app platform built in Africa, for Africa. Esat Belhan, Chief Technology & Product Officer, reveals how it is bringing more people to digital so they can be tech-savvy and educated on digital capabilities…

“In order to do that, one thing you could do is give away free data, but that data could be easily wasted on another data-heavy app, like TikTok, in just a couple of hours. So, the real solution is that the valuable and insightful content Ayoba provides should be provided for free, and that we provide instant messaging and short video content, to keep people using our platform for their communication and entertainment needs.”

Kraft Kennedy: Supporting MSPs with People and Processes

Nett Lynch, CISO at Kraft Kennedy, explains how the company’s new division, Legion, solves cyber pain-points for MSPs with a collaborative, business-centred approach.

“A lot of MSPs struggle with client strategy, they’re talking tech instead of business. We’re nerds – we love the tech, we love the features. But we need to admit clients aren’t focused on those things. They don’t necessarily care how or why it works. They just want it to work and align to their business goals.”

And read on to hear from FICO’s CIO on using AI to transform technical operations; learn from KnowBe4 how AI Agents will be a game changer for tackling cybercrime; and discover how data centres are meeting the demands of the AI boom with Vertiv.

Click here to read the latest edition!

  • Data & AI
  • Digital Strategy
  • Infrastructure & Cloud
  • People & Culture

Author

Dan Brightmore

Published

Estimated Read time

3Mins

Read in brochure format

Welcome to the latest issue of Interface magazine! Click here to read the latest edition! Washington State DNR: People-Led Cybersecurity…

Welcome to the latest issue of Interface magazine!

Click here to read the latest edition!

Washington State DNR: People-Led Cybersecurity

Ralph Hogaboom is a seasoned cybersecurity leader, a CISO with a deep commitment to public service and a human-centred approach to information security. Our cover star talks about creating a people-led cybersecurity function for the Washington State Department of Natural Resources (DNR) defined by long-term thinking, commitment to the vision and keeping empathy at the forefront.

“Now we’re the team that helps people get to ‘yes’,” says Hogaboom. The core of it, he explains, is an approach to cybersecurity focused on people, their needs and outcomes, rather than a systems or technology-centric approach.”

IAG Firemark Ventures: Transforming Insurance

We check in again with Scott Gunther, General Partner at IAG Firemark Ventures, on how the company is bringing powerful investments to life to transform how insurance is delivered.

“We realised that if we were going to bring the best of the outside world in, we needed to be a truly global CVC.”

Delta Dental: Cybersecurity as a Business Enabler

Alex Green, CISO at Delta Dental Plans Association, talks cyber risk, resilience, and practicing servant leadership in a uniquely challenging cybersecurity environment.

“Cybersecurity isn’t about locking everything down; It’s about managing risk in a way that allows the business to operate, adapt, and grow.”

Alexforbes: Transforming & Diversifying Financial Services

Chief Information Officer, Jan Bouwer, explores the work Alexforbes has undertaken to modernise and expand its financial services for its 1.2 million members and retail customers alike. “Alexforbes can now engage its 1.2 million members more directly, offering a wider range of services.”

University of Tasmania: A Technology Transformation for the People

We spoke to four members of the University of Tasmania‘s, research, and student services team to dig into the incredible work the university is doing to support researchers and students, and what such a complex operation entails.

“We recognise that not all potential students get the support they need to go to university,” says CIO Kathleen Mackay. “But we want to be able to provide that support.”

Click here to read the latest edition!