IT heads say data leaks in the home will cause the biggest security headache over the next two years as…

IT heads say data leaks in the home will cause the biggest security headache over the next two years as hybrid working arrangements see employees buying and installing their own technology, according to new research by Brother UK.

More than a third (34%) of the respondents cited the issue as their top concern as more decentralised purchasing decisions for devices such as laptops, printers and scanners are creating more data vulnerabilities. 

The research, which surveyed 500 IT leads working for UK businesses, found that just 13% expect employees to be in the office full time over the next two years.

Work to minimise security risks was signalled by almost a quarter (23%) of respondents anticipating that office technology would be centrally procured with employees purchasing home tech from approved supplier lists over the next two years, up from 19% that currently have this procurement model.

However, 11% of IT leads said they expect all office and home technology to be procured by employees on their own over the same period, compared to 5% that currently operate in this way, which could signal some additional challenges for security in the future.

Other top concerns included data security in the office (27%), network security for remote workers (13%) and accountability (12%).

Mike Mulholland, head of services and solutions at Brother UK, said: “The immediate challenge for IT leads in managing people working from home is ensuring that the technology connected to business systems is secure.

“This is part of a wider opportunity for the channel, as they help customers respond to new challenges from the workforce becoming more dispersed, by providing new solutions and services.

“But it’s important that suppliers consult with clients on balancing the efficiencies gained from decentralised procurement against the security and integration that’s more assured from centralised decision making.

“Helping customers to build lists of approved technology for employees to procure from may pay dividends in productivity and security benefits.

“It will also be important for IT vendors and partners to advise when managed services can offer the best outcomes for businesses. Managed print services, for example, gives IT managers full oversight of print fleets wherever they may be, enabling them to manage security settings, firmware updates, and diagnostics from afar.”

Overall, the research found security to be the top priority for IT heads. Almost two-thirds (63%) saw the issue to be as being ‘very important’ over the next two years, compared to 52% that said the same for productivity, 50% for cost-efficiency and 48% for sustainability. Nearly half (49%) associate security with business resilience, while two-thirds (66%) said they are currently working towards improving their IT security in order to underpin resilience.

This month’s exclusive cover story focuses on how global digital agency Valtech is on a mission to inspire organisations to…

This month’s exclusive cover story focuses on how global digital agency Valtech is on a mission to inspire organisations to embrace inclusivity, supporting everyone to succeed in tech…

Welcome to the latest issue of Interface magazine!

Technology and its ability to transform the human experience for all the stakeholders of any business, from customers to employees to partners, is the defining theme of this issue of Interface.

Read the latest issue here!

At the heart of this line of inquiry, our cover story reinforces why technology should be for everyone. Valtech, a global digital agency focused on business transformation, is on a mission to encourage organisations to embrace inclusivity, “inspiring everybody to have an authentic voice” by supporting women and people of all walks of life to succeed in tech-based careers. Our interviewee, Sheree Atcheson, Global Director of Diversity & Inclusion, pledges: “We are trying to do something that leaves the world better than we found it.

Elsewhere in this issue, we explore the rise of AI in banking and learn how solutions are being deployed by UnionBank of the Philippines. Dr. David Hardoon, Senior Advisor for Data & AI, explains how the bank is better leveraging data to drive financial inclusion with the delivery of services to the underserved and unbanked. We also speak with Alexandre Kozlov, Head of International IT at Kelly Services, and discover how the staffing giant is embracing business relevant IT with tech that puts people – clients, candidates and recruiters – first.

Also in this issue, we.CONECT tell us how they are using technology to bring people together for virtual live events; we explore AI’s influence on data centre management, and discover why security can future-proof your digital transformation journey.

Enjoy the issue!

Dan Brightmore, Editor

Featuring… Swisscom, State of New Jersey and Cementos Pacasmayo, plus much, much more…

Welcome to another packed issue of Interface Magazine!

Following the success of an exciting B2C portal, we revisit the dynamic partnership between Swisscom and Accenture to find out more about the follow-up: a brand new B2B offering…

Read the latest issue here!

In June 2020, Interface Magazine published an in-depth feature on telco giant Swisscom’s new omni-channel platform – created in conjunction with Accenture – which transformed Swisscom’s B2C offering. Accenture delivered the framework for this digital omni-channel platform (DOCP) and, over time, Swisscom was able to run it independently. In the story, we mentioned that the company was also planning a B2B transformation. At the time, the plan was in its infancy.

Now – again, hand-in-hand with Accenture – Swisscom has launched this exciting new element of its business. We spoke with three people directly involved with this next step – Stephan Schneider, MD of Accenture; Anne-Thérèse Morel, Head of Capability Management at Swisscom Business Customers; and Matthias Piller, Solution Train Engineer at Swisscom – to gain a broader insight on what has changed since our last catch-up.

Elsewhere, we sit down with Luis Miguel Soto Valenzuela, CIO of Cementos Pacasmayo, to discuss the company’s digital and customer experience transformation, and its dedication to improving Peru. And we catch up with Poonam Soans, Chief Data Officer of the State of New Jersey, who explores how she is overseeing a data-driven revolution to better serve its citizens.

Enjoy the issue!

Andrew Woods

Editor In Chief

This month’s exclusive cover story features Anant Adya and Umashankar Lakshmipathy, from Infosys, who dive deep into what cloud means for digital transformation and what the Infosys Cobalt cloud offering brings to the table…

Welcome to the latest issue of Interface Magazine!

This month’s exclusive cover story features Anant Adya and Umashankar Lakshmipathy, from Infosys, who dive deep into what cloud means for digital transformation and what the Infosys Cobalt cloud offering brings to the table.

Read the latest issue here!

A global technology leader, Infosys – headquartered in Bangalore but present and active across the world – is busy not just conquering the cloud services arena, but taking its customers with it. Even at the size it is now, as a multinational tech giant, Infosys continues to hold the hands of its clients and collaborate in order to create bespoke solutions which benefit all parties. And at the heart of the business are brilliant experts pushing the agenda that community is key.

For both Lakshmipathy and Adya, cloud is a way of life, and a foundational pillar in the digital transformation of any business. Digital transformation has never been more important; it was forging forward even without COVID-19, but the pandemic has accelerated its march to a startling degree. So why exactly is cloud so vital? For Lakshmipathy, cloud is no longer something unreachable – it’s fully landed.

Elsewhere, we speak to Jon Walton who is bridging the digital divide in San Mateo County, California and catch up with Boldt Group CIO Miguel DeSantis regarding the massive digital transformation programme at the Argentinian technological services giant. Plus, we ask ‘where are the female founders in tech?’ and list 5 ways in which tech has adapted to our shifting health habits…

Enjoy the issue!

Andrew Woods (Editorial Director)

Our exclusive cover story this month centres on Venkat Gopalan, Chief Technology, Data & Digital Officer for Belcorp.

Welcome to another packed issue of Interface Magazine!

Our exclusive cover story this month centres on Venkat Gopalan, Chief Technology, Data & Digital Officer for Belcorp.

Read the latest issue here!

A business that’s fully and passionately dedicated to ¨promote beauty to achieve personal fulfilment¨, Belcorp is creating something new for itself that’s not a cultural reset, per se, but a cultural reboot. The message behind this Latin American beauty corporation, which operates across 14 countries, remains the same – but it’s now better, stronger, even more deeply ingrained in each and every fiber of the business. What is, on the face of it, a digital transformation for Belcorp has actually been a full people-centric makeover from the inside-out – it just happens to have been driven by technology. With his hand on the tiller is Venkat Gopalan, Chief Technology, Data & Digital Officer for Belcorp, who stepped in 18 months ago to help push the digital plan, resulting in a hard press on the fast-forward button for the company’s development.

Elsewhere, we catch up with Lori Snyder CIO, Information Systems & Technology at the State of Nebraska for the Department of Health and Human Services, to see how the state is using digital strategies to battle COVID-19. Plus, we have exclusive interviews with former Apprentice winner Mark Wright, Director of Climb Online and James Shanahan, CEO Revolut Singapore. We also list 5 essential tips to building an intelligent workplace.

Andrew Woods

Editorial Director

Connected technology is of critical importance in this process, and is likely to be one of the key economic drivers going forward.

Although we have bid a grateful farewell to 2020, the disruption and uncertainty we experienced are spilling over into 2021. If there is one thing that we learnt last year, however, it’s that we need to accelerate the pace of transformative change. Connected technology is of critical importance in this process, and is likely to be one of the key economic drivers going forward.

The digital and physical world continue to converge

2020 symbolises a turning point of adaptation to digital interactions in everyday life, be it working from home, ordering groceries or online schooling. Consumers in 2021 and beyond expect to experience a seamless blend of intertwined in-person and online interactions along the customer journey. 

In the manufacturing world, we can expect the rapid growth of AI, IoT and other industrial automation technology, especially since human resources become less accessible and reliable.

Technology’s place in the boardroom 

In 2020, technology proved to be a competitive advantage for some companies and a threat to the survival of others. In particular, the failure to have a genuine eCommerce presence cost many companies dearly. As a result of this, the lines between technology strategy and corporate strategy are beginning to blur. In order to survive and thrive, organisations need to assess their current tech capabilities and expand on future possibilities. 

Data-driven decision making 

To prepare for current changes and an unknown future, corporate and technology strategists need to have access to accurate data to analyse, identify trends, reduce wastage and inform their strategies. 

The first step in this process is accurate data collection. This is enabled by Internet of Things (IoT) sensors and networks that are able to report on virtually anything, 24/7. The next step is the ability to analyse this data. Again, technology platforms with advanced analytics capabilities, automation and artificial intelligence (AI) are making meaningful analytics a possibility. By using tools such as cloud-based dashboards, organisations have the ability to:

– Identify internal and external strategic forces

– Inform decisions

– Monitor outcomes

– Develop strategies continuously and dynamically 

Information technology accessed by everyone, but trusts no-one

Cloud-first, cloud-only 

One of the first steps in digital transformation is modernising legacy enterprise systems and migrating them to the cloud. The adoption of cloud-based applications became particularly important in 2021, with a large proportion of the office-based workforce operating from home. In order to continue with business as usual, employees needed access to critical software and collaborative working. In 2021, organisations will adopt a cloud-first mentality when it comes to building or upgrading technology infrastructure.\

Zero trust is a must

In an increasingly digital world, cybersecurity is high up on the list of organisational risks. Zero trust security (which involves security measures that require everything to be verified) is shaping cybersecurity initiatives. In a zero trust architecture, there is no inherent trust, and every access request should be validated based on:

– User identity

– Device

– Location

– Any other variables that provide context to each connection 

Access to data, applications and workloads is provided based on the principle of least privilege. 

For most companies, the creation of a zero trust architecture will require third-party assistance from digital transformation experts in IoT spheres.

Supply chains move to the front office 

Supply chains were once seen as ‘behind-the-scenes’ necessities. When COVID-19 hit, it quickly became evident that even the most resilient and agile supply chains were only as strong as the weakest links. 

A recent survey of supply chain professionals found that 97% of respondents said that their organisations experienced disruptions related to COVID-19. The same survey found that 73% of respondents are now planning major shifts in the way they approach procurement and supply chain management.

In 2021, more and more organisations are realising that the way they conduct their supply chains can actually become a competitive differentiator. Accelerated by the COVID-19 pandemic, customers are increasingly looking for more streamlined supply chains, fast, contactless delivery and greater traceability. In addition, organisations are realising the value of data extracted through the supply chain network. 

There is a growing trend to fit products with IoT-enabled sensors that provide 24/7 asset visibility from the source to the hands of the consumer. The ability to capture larger volumes of real-time data allows supply chain operators to mine this data for operational insights. 

In addition, the use of drones, condition monitoring, robots and image recognition are making physical supply chains more effective, efficient and safer. 

Contactless customer service

Delivery and shipping 

Born out of customer desire to minimise physical contact, contactless delivery options will continue to develop in 2021. Contactless delivery is made possible by artificial intelligence-based applications and robotics. 


To minimise the risk of COVID-19 exposure in the healthcare sector, practices have started implementing more telehealth offerings. These include:

– Remote/video consultations

– A.I-based diagnostics

– No-contact medication delivery

Autonomous vehicles 

Autonomous driving technology is set to make significant progress during 2021, with major manufacturers such as Honda and Ford announcing plans to mass-produce autonomous vehicles and launch autonomous driving ridesharing services.

Zero food waste

Food security came to light in the midst of supply and demand challenges brought about by the coronavirus in 2020. In 2021, reducing food waste is moving higher up the agenda. 

The UN’s Food and Agriculture Organisation reports that more than 30% of the world’s food is lost or wasted every year. Smart technology can be used to reduce food waste, increase food security, and assist with better distribution of food resources worldwide. For example, automated, sensor-based inventory management and replenishment ensures that the correct quantities of food are ordered at the right time, completed without human intervention and inaccuracies. 


And, finally, no series of predictions would be complete without a quick comment on blockchain technology. For the most part, the application of blockchain tech is overshadowed by its “poster boy” application—Bitcoin and other crypto currencies. However, as we move into a smarter age, the process accountability distributed ledger technology guarantees will ensure that 2021 will see greater transparency on ordering, delivery and workstream management, along with a host of tradable asset ledgers coming online. All of which will improve efficiency across operating lines and help cut waste. 

Technology and transformation 

These trends predicted for 2021 are connected by the thread of digitalisation and connected technology. The need for this transformation was accelerated by the ‘new normal’ necessitated by the coronavirus pandemic, which set the world on a course towards powerful new digital capabilities. Daunting as this may seem, having the right technology partners on board helps organisations take advantage of the critical technology trends of today.

Hello and welcome to another packed edition of Interface magazine. This month’s issue features exclusive articles on Swisscom, artificial intelligence and cybersecurity post-Covid-19…

Our exclusive cover story this month centres around Sven Friedli, EVP, Head of Enterprise and Architecture at Swisscom, who discusses how Swisscom is implementing agile architecture to provide a richer customer experience.

Read the latest issue here!

As the leading provider of telecom services and one of the leading IT companies in Switzerland, Swisscom has a duty to ensure that the way in which its customers can access those same services and products is simple, pain-free and personal. This is a challenge for all major telcos today in that they must satisfy the modern-day telco customer, who expects the same level of seamlessness and freedom in their shopping experience as they do in their own day-to-day lives. 

“The modern customer can use their services wherever they want. He or she can sit outside and do all of their daily work with a wireless device on a seamless online experience. If they want to buy a new service from Swisscom where they don’t wish to go to the shop, they can do it online or via the app,” explains Sven Friedli.

Elsewhere, we speak to Ranjit Rajan, a thought leader on the impact of digital transformation on economies, business, and the tech industry with a specialisation in the emerging markets of the Middle East and Africa. And we also hear the thought-provoking insights of Jim Logan who ponders the fear factor of AI. Plus, we list 5 top cybersecurity principles of a post-Covid world…

Enjoy the issue!

Andrew Woods

Welcome to another packed issue of Interface Magazine!

This month’s cover exclusive features Dan Jelfs, Senior Vice President of global sales at Mobica, who discusses how we are on the cusp of a connected digital revolution, making technology more pervasive and a key driver of strategic change to businesses and models. 

Read the latest issue here!

“In the transformation paradigm when you talk about strategic design, you look at what your brand might be in a digital environment or what the business model might,” he tells us. “Often the scenario is that companies are moving from tech non/digital to digital for revenue generation. That can fundamentally change the way they address the customers, the way the brand reaches out. So, in many ways, the starting point for me is strategic design and non-technical…”

“Sometimes I can end up in a conversation where maybe the executives of the company aren’t quite sure, from a business case point of view, when to pull the trigger on a digital transformation… But often, when you look at the end destination, you may as well just start into digital straightaway, don’t delay.”

Elsewhere, SSE Energy Services reveals how its pioneering adoption of automation is underpinning an industry-leading transformation that is setting the pace of change in the energy sector. Plus, we have exclusive insights from business leaders at Union Bank, Radius Networks, DeKalb County and Sij Group. And we outline 5 industries predicted for growth post-Covid…

Enjoy the issue!

Welcome to a packed issue of Interface Magazine, full of exclusive content!

This month’s cover story is an illuminating interview with Sarah Golley, VP of Digital Transformation of Virgin Media who reveals how digital transformation has meant getting comfortable with the uncomfortable.

Read it here, NOW!

 “How customers want to engage with us has changed and is continuing to change at a fast pace, driven by the rapid adoption of technology. Customers of today are less likely to be brand-loyal and will leave if they don’t get what they want and need. We want our customers to find us easy to do business with, and we want them to stay,” explains Golley.

“Customers these days typically want information to be simple to find and instantly available. They want to have the option to have everything online, they want to self-serve if they have issues, they want to shop or deal with issues at a time that suits them. We are now speaking to multiple types of people, from silver surfers and baby boomers all the way down to millennials and Gen Z. We need to provide solutions for everyone.”

Elsewhere, we travel to Denmark to speak to Group CPO of Danish Crown Lars Feldskou regarding procurement transformation and catch up with Rob Galbraith dubbed ‘the most interesting man in insurance’. Plus, we assess the impact of a massive digital transformation at UnionBank and list 5 Influential Women in IT.

Enjoy the issue!

Welcome to the Winter edition of INTERFACE Magazine, our biggest yet! Our cover story this month centres around Lutz Beck,…

Welcome to the Winter edition of INTERFACE Magazine, our biggest yet!

Our cover story this month centres around Lutz Beck, CIO of Daimler Trucks North America, who reveals its massive digital transformation into a totally connected company… Read the latest issue here!

Beck transformed Daimler Trucks Asia – with its brands Mitsubishi Fuso and BharatBenz – into a truly connected company, moving the IT function front and center of its operations. This work paved the way for Beck’s move to head up transformational change in the US.

 “I was given an open field to do a lot of these innovations here within the Daimler Trucks North America Group because they had started certain elements but there were still a few things lacking. That’s the reason why there is a clear task: to push innovation and transform IT into a business value adding and future oriented organization.” 

Elsewhere in the mag we also speak exclusively to c-level executives at BT, AXA Partners, SSE, ACC and KPN in a bumper issue of B2B insight! We also feature interviews with Lisa Moyle from VC Innovations and Digital Banking Report’s Jim Marous and Sonia Wedrychowitz. Plus, we list all the top events and conferences from around the globe.

Enjoy the issue!

Andrew Woods

By Alistair Sergeant, CEO, Purple Consultancy Businesses are increasingly having to create and modify their organisational capabilities to adapt and keep…

By Alistair Sergeant, CEO, Purple Consultancy

Businesses are increasingly having to create and modify their organisational capabilities to adapt and keep up with the ever changing and evolving digital technology which surrounds them. 

For many, their digital projects are failing; the speed of digital transformation is alienating the essential human interaction and cultural change required to make the projects a success.

Bring back the humans

According to the latest statistics, 88% of digital transformation projects fail and there is a reason for that.

The speed of digital change is something that no business can ignore but most try relentlessly and largely unsuccessfully to keep up with. We are surrounded with disruptive business models coming to market with new technology rapidly changing and it is easy to get so wrapped up by technology that we forget to consider that without the human element, the transformation process will fail. 

This rapid change has resulted in a serious skills gap from a business and technology prospective for most UK organisations. As a result, both large corporations and SMEs UK wide are not as agile as they should be, not only affecting growth, but also impacting customer experience and employee engagement.

We know that (most) cars, no matter how technologically advanced they are, need a human to drive them and this is just the same when implementing digital change in your business.

Meaningful change starts with people, not technology. Your team needs to adapt to keep up with the pace by making changes to the way they have worked in the past but none of this can work successfully unless we encourage a chance in culture.

The role of the leader

To implement an effective digital transformation strategy, leadership is not only vital but critical for success. In so many cases, those implementing the strategy haven’t taken the time to understand what needs to be changed, what the strategy should aim to deliver and when, and more importantly how to correctly communicate change with staff or other company stakeholders.

It’s time to remove the digital-first approach as this method requires your entire team to buy in to it and almost forces them into a corner. To work on a new team culture in the business, which encourages your staff to embrace the changes and understand the reason for the changes, takes time. As a digital leader you need to guide and support your employees, encourage them and give them time to grow with the transformation process. 

Understanding how they work, how they think and playing to their strengths is time consuming but will ultimately help to grow your successful ‘human-first’ approach.

Get to know your customers

Customers are human too. They are not just numbers on a sheet. It is vital you get to know them, get to the bottom of what they like, what they want and also what they don’t want. You are aiming to promote a human-centric approach so that you give them the solutions they actually want and not what you assume they want. 

You can maximise the success of your product or brand by taking the time to get to know who your target market is and allowing them to see that there are humans behind the brand who actually care about what they want and are prepared to talk to them and listen to them. 

No matter how advanced technology is becoming, in certain situations there is simply no replacement for the human touch. Empathy plays a large part in positive company and team growth as well as social skills, the power of persuasion and negotiation, and these are all done better by humans and is what your customers will relate to.

Be patient

Building a system within your business, where humans and technology can work together with more of a balance, is where successful digital transformation will be most successful. One can’t work without the other but in your quest to beat off the competition, don’t overlook the heart of your business, which is the human element and ensure you invest as much in them as the technology you use. Take time to let a new company culture evolve and ensure that your employees understand the new structure and most importantly your vision as you are the ‘human’ who is implanting the change.

Read the latest issue here! Welcome to the September issue of Interface Magazine! This month’s exclusive cover story explores a…

Read the latest issue here!

Welcome to the September issue of Interface Magazine!

This month’s exclusive cover story explores a massive transformation of a beloved retail giant. We travelled to Sainsbury’s HQ to meet Group CIO Phil Jordan, the driving force behind Sainsbury’s Tech, a brand-new technology division delivering integrated tech solutions across all of Sainsbury’s brands and channels. 

The challenge for Sainsbury’s was how to escape the confines of a traditional structure, formed from its well-defined, successful brands, and nimbly provide a unified customer experience that allows it to meet its competitors head on. “I genuinely think, if you’re a technologist, retail is
an unbelievable place to practise your trade,” explains Jordan.

We also have an exclusive interview with Bruno Schenk, Head of Digital Transformation at UPC Business Switzerland, who details how the telco and ICT provider is successfully navigating a digital transformation.

Elsewhere, we speak to Edward Rybicki, SVP
and Global CIO of Vyaire Medical, as he details how
a four pillar IT strategy enables digital prowess in the medical device market and Keon Van Loo, CIO of Renson Ventilation reveals how its investment in IT is enabling innovation.

Plus, we feature the five smartest factories, and list all the top tech events and conferences from around the world.