Author

Dan Brightmore

Published

11 August 2026

Estimated Read time

4Mins

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Read the latest issue here The EBRD: Building Global Technology Foundations for the Future Our cover story revisits the work…

Read the latest issue here

The EBRD: Building Global Technology Foundations for the Future

Our cover story revisits the work of Chief Information Officer Subhash Chandra Jose. He reveals the strategy, leadership and continued purpose at the heart of a digital transformation across The European Bank for Reconstruction and Development (EBRD) global network. Under his leadership the digital journey has become as much about culture and collaboration as it is about cloud, artificial intelligence and cybersecurity.

“We have made a lot of advancements on AI and cloud and all the greatest and latest technologies. But we mustn’t forget what actually makes the technology experience on the ground. It’s about network and connectivity.”

BSP: Securing the Future of Digital Banking for Fiji

By placing customers, community and practical innovation ahead of technology for its own sake, BSP is building a digital banking platform designed for long-term growth. CIO Omid Saberi explains how sixteen years of transformation have helped create the technological foundations for Fiji’s largest corporate bank while preparing customers for an increasingly digital future.

“Corporate banking is where you change a country because you’re enabling businesses to grow.”

First United Bank: Combining Community Banking Values with Modern Technology

Executive Vice President and transformation leader Tadd Tobkin reveals the evolution of community banking helping First United Bank customers ‘Spend Life Wisely’.

“Our goal is not to become a technology company that happens to be a bank.  It is to become a great community bank with the modern capabilities required to serve people for generations…”

OSB Group: Building the FinTech Foundations for Faster, Safer Growth

For Debra Bailey, Chief Information Officer at OSB Group, working on technology transformation with Publicis Sapient is not about chasing the latest innovation. It is focused on outcomes: giving colleagues better tools, helping brokers move faster, improving customer journeys and creating the operating model needed for sustainable growth.

“Publicis Sapient architected this overall proposed platform and the FinTechs that we work with. It’s a very logical and open architecture.”

Publicis Sapient: AI Belongs in the Engine room, Not Just the Front Office

Following the launch of its Core Modernisation Playbook, Publicis Sapient‘s Dave Murphy, Head of Financial Services- EMEA & APAC, explores why so many banks struggle to modernise despite investing heavily in AI. The challenge is no longer knowing what to transform, but how to execute transformation safely.

“The banks that move first will not simply modernise faster. They will build the AI-ready foundations that determine how quickly every future innovation can be delivered.”

Get your copy of the latest White Paper from Publicis Sapient here

Also in this issue, Mangopay examine the evolution for payments with stablecoins; Lexis Nexis explain why single customer view is not just a data capability; but a core enabler of InsurTech innovation; TreviPay explore the future for B2B payments and Austriacard Holdings advise on strong governance in AI adoption.

Want more? We also round up the key FinTech events and conferences across the globe.

Enjoy the issue!

Read the latest issue here

  • Artificial Intelligence in FinTech
  • Digital Payments
  • InsurTech

Author

Dan Brightmore

Published

6 March 2025

Estimated Read time

5Mins

Read in brochure format

Our maiden cover story follows the irresistible global rise of Revolut and the customer-focused growth agenda for the leading global…

Our maiden cover story follows the irresistible global rise of Revolut and the customer-focused growth agenda for the leading global financial technology company.

Read the launch issue of FinTech Strategy here

Revolut: All-in-one digital money management

Our cover story follows the irresistible global rise of Revolut. We hear from its Australia & NZ CEO Matt Baxby about the customer-focused growth agenda for the leading global financial technology company. “Traditional banks are great at putting their head in the clouds around strategy and what the vision for the future looks like. Where they really fail is translating that to what needs to happen in the next quarter to begin to realise that vision. And that’s where Revolut’s strengths lie, with a real orientation to action.” 

ClearBank: A new era in Financial Services

We speak with ClearBank’s UK CEO, Emma Hagan, about how the digital bank is disrupting the market to deliver regulated banking infrastructure – at speed. “We are not encumbered by legacy platforms, systems or technology and don’t have to battle outdated processes. Everything was built new based on what our clients need from an infrastructure-type bank in the market.”

NatWest: Banking open for all

Head of Group Payment Strategy, Lee McNabb, explains how a customer-centric vision, allied with a culture of innovation, is positioning NatWest at the heart of UK plc’s Open Banking revolution: “The market we live in is largely digital, but we have to be where customers are and meet their needs where they want them to be met. That could be in physical locations, through our app, or that could be leveraging the data we have to give them better bespoke insights. The important thing is balance… At NatWest, we’ll keep pushing the envelope on payments for a clear view of the bigger picture with banking that’s open for everyone.”

EBRD: People, Purpose & Technology

We speak with the European Bank for Reconstruction & Development’s Managing Director for Information Technology, Subhash Chandra Jose. With the help of Hexaware’s innovation, his team are delivering a transformation programme to support the bank’s global investment efforts: “The sweet spot for EBRD is a triangular union of purpose, people, and technology all coming together. This gives me energy to do something innovative every day to positively impact my team and our work for the organisation across our countries of operation. Ultimately, if we don’t get the technology basics right, we can’t best utilise the funds we have to make a real difference across the bank’s global efforts.”

Innovation Group: Enabling the future of Insurance

“What we’ve achieved at Innovation Group is truly disruptive,” reflects Group Chief Technology Officer James Coggin. “Our acquisition by one of the world’s largest insurance companies validated the strategy we pursued with our Gateway platform. We put the platform at the heart of an ecosystem of insurers, service providers and their customers. It has proved to be a powerful approach.”

OSB Group: Building the bank of the future

Group Chief Transformation Officer Matt Baillie talks to Interface about maintaining the soul of a FinTech with the gravitas of a FTSE business during a full stack tech transformation at OSB Group. “We’ve found the balance between making sure we maintain regulatory compliance and keeping up with customer expectations while making the required propositional changes to keep pace with markets on our existing savings and lending platforms.”

Begbies Traynor Group: A strategic approach to digital transformation

We learn how Begbies Traynor Group is taking a strategic approach to digital transformation… Group CIO Andy Harper talks to Interface about building cultural consensus, innovation, addressing tech debt and scaling with AI: “My approach to IT leadership involves creating enough headroom to handle transformation while keeping the lights on.”

Read the launch issue of FinTech Strategy here

Author

Dan Brightmore

Published

21 February 2025

Estimated Read time

3Mins

Read in brochure format

Parag Pawar, Partner – Banking & Financial Services, on how Hexaware’s services and platforms can streamline any transformation journey

Parag and his team at Hexaware have been working closely with the European Bank for Reconstruction & Development (EBRD) on a digital transformation program focused on the bank’s Compass ERP program.

This ongoing collaboration is set to scale to meet EBRD’s future needs says Parag: “Hexaware’s strategy is based on building and deploying AI-infused technology platforms. With our talented and passionate workforce, we are uniquely positioned to enable transformation.”

Why Hexaware?


With 32,000+ professionals across Asia Pacific, Europe, and the Americas, Hexaware—backed by The Carlyle Group—delivers a blend of deep domain expertise and transformative technologies.

Its proprietary platforms help address the unique challenges of financial services and FinTech:

  • RapidX™: Accelerates software engineering and code analysis, enabling legacy modernization and faster time-to-market.
  • Amaze®: This platform simplifies cloud migrations and helps customers streamline their cloud operations and leverage the potential of AI.
  • Tensai®: Drives automation, streamlining workflows and enhancing operational efficiency.

But technology is just part of the equation – expertise drives transformation. From modernising legacy systems to deploying intelligent automation, Hexaware’s tailored approach helps ensure that solutions align with your business goals.

Hexaware strives for a record of delivering scalable growth, reducing costs, and elevating customer experiences. Whether you’re an established financial leader or an emerging FinTech innovator, Hexaware looks forward to be your partner for thriving in the digital era.

Hexaware: Shaping the future of financial services, one solution at a time

Let’s transform together! Visit us at hexaware.com or contact us at marketing@hexaware.com to learn how we can support your business

“A CIO will only be as successful as the team and the partnerships they build around them. It’s why we chose Hexaware as the strategic partner for our Compass program, EBRD’s ERP transformation. Having the right partner to work closely with us is key to any successful change journey within an IT organisation. You can’t run a bank at the scale of EBRD without this type of partnership. The nuances required, the skill they’re offering along with the design thinking and innovation they’re able to bring to the table in a short space of time is truly impressive. We’re counting on Hexaware to continue making a big impact.”

Subhash Chandra Jose, Managing Director for Information Technology, EBRD

Click here to read more about EBRD’s journey towards delivering a transformation programme to support the bank’s global investment efforts

  • Fintech & Insurtech

Author

Dan Brightmore

Published

31 January 2025

Estimated Read time

3Mins

Read in brochure format

We welcome the new year with a heavyweight cover story focusing on the transformation efforts of market leading multinational software…

We welcome the new year with a heavyweight cover story focusing on the transformation efforts of market leading multinational software giant SAP

Welcome to the latest issue of Interface magazine!

Read the latest issue here!

SAP: Transformation Made Simple

“Turning transformation into a non-event is our North Star,” explains Thorsten Spihlmann, Head of Business Development for Transformation in the Cloud Lifecycle Management department at SAP. The evolution of SAP’s Business Transformation Centre (BTC) is future proofing customer experience. “The BTC is a comprehensive solution that helps users streamline the process of migration to S/4HANA,” says Spihlmann. “In the end, it’s one central platform – one central orchestration layer – which guides you through all phases of the project. The BTC enables users to access source systems, profile data for insights, enhance and transform data, provision it to target systems, and validate data integrity… Our customers’ interests are always top of mind.”

Nestlé: A CIO Leading by Example

Nestlé‘s Oceania’s CIO, Rosalie Adriano, dives deep into how her breadth of experience in transformational change led to her becoming one of 2024’s top 50 CIOs in Australia. “I want ideas to be freely shared. Innovation is encouraged. This approach breaks down silos and creates a sense of unity and purpose.”

Poundland & Dealz: The Value of Digital

Dean Underwood, IT Director at Poundland & Dealz, talks challenges, cultural shift and the company’s digitally transformation… “We must prove that spending on technology is as impactful as investing in product pricing,” he says. “For example, my request to fund a new data warehouse competes with the Commercial Director’s goal to maintain affordable prices. The customer always comes first, but investing in supply chain efficiencies lowers operating costs, helping us keep prices down. It’s our responsibility to demonstrate the value of every investment.”

Schenectady County Government: Delivering Critical and Secure Infrastructure

Schenectady County’s CIO Gabriel A. Benitez discusses the role of IT as a steward for citizens, leadership and the power of teams, and why security is crucial to the organisation… “We support and serve to keep Schenectady County running. That covers a broad remit, but some of the key departments we work with include Finance, Law Enforcement, Emergency Management, Public Health, Glendale Nursing Home, County Clerk, District Attorneys, Public Defender, Conflict Defender, Probation, Social Services, Veteran’s Affairs, Engineering & Public Works, and Department of Motor Vehicles.”

Read the latest issue here!

  • Digital Strategy