CIBC Caribbean Archives

Welcome to the latest issue of Interface magazine!

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Driving Business Transformation Through Cloud & AI

Microsoft’s Shruti Harish, Head of Solution Engineering for Cloud and AI Platforms across the tech giant’s Manufacturing and Mobility vertical, talks to Interface about how to achieve successful AI implementations augmented by Cloud. Our future focused fireside chat covered everything from driving value through cloud modernisation to responsible AI.

“Leaders should align AI initiatives with clear business outcomes and foster a culture that embraces change. The focus is shifting toward AI-operated, human-led models where intelligent agents handle tasks and humans guide strategy.”

Virgin Media O2: Democratising Data as a Cultural Movement

Mauro Flores, EVP for Data Democratisation at Virgin Media O2, talks to Interface about the leading telco’s data journey and how it is supporting colleagues to innovate faster, make smarter decisions and deliver brilliant customer experiences.

“Data-driven insights are essential. They’re helping power our decisions like optimising our network performance, anticipating outages before they happen, identifying and preventing fraud, personalising offers and pricing to build customer loyalty, and forecasting demand so we invest in the right things.”

CIBC Caribbean: Shaping the future of Banking in the Caribbean

Deputy CIO Trevor Wood explains how CIBC Caribbean is blending technology, culture, and customer-centricity to deliver seamless digital experiences across the region with a ‘Future Faster’ strategy.

“We want to lead in every market we operate, build maturity across our practices and be architects of a smarter financial future for all.”

And read on for deep AI insights from ANS’s CIO on why AI isn’t just for big business, Emergn’s CTO on how your business can get AI-ready and Kore.ai’s Chief Strategy Officer on taming AI-sprawl with governance-first platforms.

We also hear from Celonis, Snowflake, ServiceNow, Make and Zoom with their tech predictions for 2026 and chart the key dates for your diary with global networking opportunities at the latest tech events and conferences across the globe.

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Artificial Intelligence in FinTech
Data & AI
Digital Payments
Digital Strategy
People & Culture

Our cover star Scott Gunther, General Partner at IAG Firemark Ventures, reveals how the company is bringing powerful investments to life to transform the ways insurance is delivered.

Read the latest issue of FinTech Strategy here

IAG Firemark Ventures: Transforming Insurance

Scott Gunther, General Partner at IAG Firemark Ventures, tells FinTech Strategy how the company is championing key InsurTech investments to transform how insurance is delivered.

“We realised that if we were going to bring the best of the outside world in, we needed to be a truly global CVC.”

Publicis Sapient

Financial Services Director Arunkumar Gopalakrishnan tells us how Publicis Sapient is developing the playbook for delivering successful AI-led digital transformations across the financial services landscape.

“Working with Generative AI today feels like standing on a new frontier. It keeps us on our toes, but it’s also what drives us – to stay relevant, deliver outcomes and connect both worlds of business and technology.”

Techcombank

Chief Strategy & Transformation Officer, PC Chakravarti reveals the operating model, Data & AI foundations, culture and talent playbook, and the partnerships turning ambition into market leading outcomes at Techcombank in Asia.

“Tech is not the limiting factor – it’s about supporting people and talent to leverage capabilities to enhance business models.”

CIBC Caribbean

“We want to lead in every market we operate, build maturity across our practices and be architects of a smarter financial future for all.”

Nationwide

Dan Wilson, Head of Customer Journey at the trusted mutual, reveals the strategic ambition driving payments innovation to modernise Nationwide’s platform delivering a resilient and secure financial future for customers across the UK.

“We’re seeking to modernise the Society’s core infrastructure but also build the tools and features our customers need to help them manage their money and payments.”

Alexforbes: Transforming & Diversifying Financial Services

Chief Information Officer, Jan Bouwer, explores the work Alexforbes has undertaken to modernise and expand its financial services for its 1.2 million members and retail customers alike. “Alexforbes can now engage its 1.2 million members more directly, offering a wider range of services.”